Frequently Asked Questions

Welcome to our expert advice page, where we provide answers to your burning questions about vintage stores and the unique items they offer. Whether you're new to vintage shopping or a seasoned collector, we're here to help you navigate the world of vintage treasures with confidence and knowledge.

What makes vintage stores like Treasure Chest Vintage Market special?

Treasure Chest Vintage Market stands out among other stores because of our commitment to offering unique and exquisite vintage items. We carefully curate our collection to showcase the beauty and craftsmanship of the past. Each item in our store has been handpicked for its exceptional quality and historical significance.

How can I ensure that the vintage item I'm interested in is in good condition?

When shopping for vintage items, it's important to carefully examine the product description and photos provided by the seller. At Treasure Chest Vintage Market, we make sure to accurately represent the condition of each item through detailed descriptions and high-resolution images. We want you to have a clear understanding of what to expect when your treasure arrives at your doorstep.

What if I receive a damaged item?

In the rare event that an item is damaged during transit, we have a process in place to assist you. Please reach out to us immediately upon receiving the damaged item. We will work with you to ensure that you have all the necessary tools to file a claim with the carrier. It's crucial to take pictures of the box, shipping label, and contents, and to keep the product and packaging intact. This will help facilitate the claims process and ensure a swift resolution.

Can I return an item if I change my mind?

At Treasure Chest Vintage Market, we have a no return policy. However, we understand that circumstances may arise where you may need to discuss your concerns. Please feel free to contact us at info@treasurechestvintagemarket.com with any questions or issues you may have. We are here to assist you and provide the best possible customer service.

How does shipping work at Treasure Chest Vintage Market?

Our shipping policy is straightforward. We ship from one of our two warehouses located in Central Louisiana. Orders are processed and shipped three days a week, specifically on Wednesdays, Thursdays, and Fridays (excluding holidays). Depending on the size of the item, we use USPS, UPS, FedEx, or ground shippers to ensure safe and efficient delivery.

Who can I contact for more information?

If you have any further questions or need additional information, please don't hesitate to reach out to Phyllis Van Gossen, our dedicated contact person, at 318.613.5750 or info@treasurechestvintagemarket.com. Phyllis will be more than happy to assist you and provide any necessary support.

We hope this expert advice has been helpful in addressing your questions about vintage stores and the items they offer. Happy vintage shopping!